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Charter - Improving the treatment of drivers at delivery sites
Charter

Improving the treatment of drivers at delivery sites

The road transport industry is the backbone of our economy and plays an essential role in people’s daily lives and mobility. However, the sector is facing serious social, labour and economic challenges and is experiencing a serious driver shortage, which was only temporarily alleviated by the impact of the COVID-19 pandemic. 

As industry stakeholders, we are committed to reversing this trend and are taking action to increase the attractiveness of the sector and highlight the quality of the jobs available. The world road transport organisation (IRU) has joined forces with the European Shippers’ Council (ESC) and the European Transport Workers’ Federation (ETF) to improve the current situation with a charter. 

The primary objective of this charter is to improve the treatment of drivers at loading and unloading sites and thereby improve working conditions, increase operational efficiency, and ultimately, contribute to making the driving profession more attractive.

We recognise the importance of adhering to common values and promoting cooperation on the ground, to tackle efficiently the current challenges we face. Our partnership is therefore based on the following shared principles:

  • Road transport is vital to mobility, the supply chain and the global economy.
  • Professional drivers are a key asset in the supply chain.
  • The severity and urgency of the shortage of professional drivers necessitates urgent action by a wider alliance of stakeholders.
  • The treatment of drivers at delivery sites is one of the key elements to improving the attractiveness of the profession, and thus tackling the driver shortage. 
  • Legal compliance and mutual respect will remain at the core of our common values.

All interested industry stakeholders are encouraged to join the initiative and lead by example. Signatories will contribute to making the road transport industry a better place to work and must be committed to improving the current working conditions.

Join us by signing the Charter and commit to improving the treatment of drivers at company premises.

Read the Charter

Commitments for all parties

  • Ensure respectful and non-discriminatory communication between all parties involved in pick-up, delivery and transport operations.
  • Plan and execute operations safely, securely and efficiently.
  • Advise the relevant parties in due time about any changes that might affect an operation, including early arrivals or delays. 
  • Provide contact points to whom parties can report early arrivals or delays, as well as emergencies and incidents.
  • Ensure mutual trust and cooperation between all parties involved in transport operations.
  • Ensure drivers have easy and safe access to sanitary equipment and facilities to foster driver well-being during and beyond the COVID-19 pandemic. 

Commitments for shippers

  • Provide drivers with access to suitable male/female sanitary facilities and other on-site facilities, such as break rooms and cafeterias, that meet the relevant standards and are proportionate to the size of the delivery facilities, and ensure that such facilities are installed and operated correctly.
  • Provide properly trained personnel on site for loading and unloading activities. 
  • Provide drivers with access to safe and secure parking (overnight where possible) that is suitable for heavy goods vehicles. 
  • Guarantee the safety of drivers at the shippers’ premises by ensuring that the appropriate areas are well-lit, pedestrian zones and waiting zones are clearly marked, and there is sufficient space for trucks to manoeuvre.
  • Ensure that provisions are made for the aforementioned infrastructure (accessible sanitary facilities, pedestrian zones, and sufficient, spacious, well-lit, safe and secure parking areas) when constructing new sites. 
  • Ensure the overall efficiency and speed of pick-up, delivery and transport operations by: 
    • Allocating slots to avoid queuing at gates, as well as communicating and reallocating slots in case of delays/incidents. 
    • Taking into account driving/working time constraints when planning ramp management/slot allocation.
    • Providing accurate paperwork in due time, minimising loading/unloading times, and facilitating the integration of such times in the overall working time of drivers, taking into account the relevant regulatory constraints.
    • Ensuring the availability of sufficient qualified personnel to process deliveries and assist drivers, including outside of regular loading/unloading hours. 
    • Guaranteeing safe and secure operations on site by delivering clear instructions including the relevant facility characteristics and updates on the shipment status, and closely supervising all operations as far as possible.
  • Provide flexible delivery windows in good agreement between the parties, taking into account external factors that might influence operations.
  • Acknowledge the driving and rest time rules, working time and tachograph regulations to minimise internal movement during any loading or unloading operation. 

Commitments for transport operators

  • Provide the necessary and appropriate trucks that are fit for purpose, to facilitate loading and unloading tasks, in line with contractual obligations. 
  • Provide the necessary and relevant training and ensure fair and legally compliant contractual arrangements for drivers.
  • Provide clear and concise information about delivery sites to the driver, if this information is available in advance.
  • Make drivers aware of the specificities of the transport operation/delivery including the potential impact on their driving and working time, and of the need to inform ramp workers sufficiently in advance of their remaining driving/working time or necessary breaks.

Commitments for drivers

  • Use shippers’ facilities respectfully, including bathrooms, break rooms and cafeterias.
  • Respect safety and other instructions.
  • Communicate incidents, early or late arrivals, product issues, and loading/unloading operations in real time.
  • Avoid stop-and-go vehicle movements when approaching the ramp in order to limit driving time.
  • Inform ramp workers sufficiently in advance of your remaining driving/working time or necessary breaks.
Charter signatories
  • Eriksson Mats
    CEO
    AXESS LOGISTICS
  • Moisio Pasi
    CEO
    FinMobility
  • GARCIA LOPEZ RUBEN
    MANAGER
    COMBINO ESPAÑA SL
  • CANTERO RUIZ PEDRO
    DIRECTOR
    TRANSPORTES CANTERO 2012, S.L.
  • Vilà Casanovas Lluís
    Commercial Director
    Metratir Automóviles, S.L.
  • Antoni Tarragona
    CEO
    Transports Tarragona
  • Valdivia Ramón
    DIRECTOR
    ASTIC
  • Amarillo Antonio
    Director of Business Development
    CISTERNAS AMARILLO S.L.
  • Smets Benny
    CEO
    Ninatrans
  • ILLÁN RIVERO JUAN FRANCISCO
    GERENTE
    T. ILLÁN, S.L.
  • Meseguer Oliver Juan Miguel
    conductor de primera
    Ficaltrans S.L.
  • Abbey Charles
    Hgv driver
    El moscq
  • MARTINEZ Pedro
    ADMINISTRADOR
    GRUPO LOGISTICO GALVEZ, S.L.
  • Del rio Juan
    Chofer
    Castradi 3
  • Paz Collazo Manuel Enrique
    Conductor
    Goncaman
  • López José Manuel
    Conductor Mecánico
    SERVICIO DE TRANSPORTES P. VALIENTE 2012 S.L
  • Penasse Dirk
    General Manager
    ESPORG
  • Araya Jofré Juan
    Presidente Nacional
    Confederación Nacional Gremial de Dueños de Camiones de Chile, CNDC
  • Abril Alberto
    Conductor
    A. T. JURADO. SL
  • Ontaneda Max
    conductor
    Transporte Campello
  • Rus Dorin
    Conducător
    Rusu Ticlazãu Trans
  • Pardo Andrés Manuel
    Gerente
    Ttes. Gregorio e Hijos, S.L.
  • Rodriguez María Ángeles
    Driver
    Multifariam trans sl
  • Canovas Alcaraz pedro jose
    Transportista
    Victoria canovas
  • Sturgeon Mike
    Execute Director
    ECG - The Association of European Vehicle Logistics
  • PEREZCARRO MARTIN MANUEL
    Secretario General
    FROET - Federación Regional de Organizaciones y Empresas de Transporte de Murcia
  • OCHOA DE CHINCHETRU Miguel Ángel
    PRESIDENTE DEL PATRONATO
    FUNDACION CORELL
  • Ripolles Tomas
    Conductor mecanico
    Tankisa
  • Megherelu Nicoleta
    Conductor
    Grupo Mazo
  • Predescu Florin
    Conductor
    Grupo Mazo
  • Mediavilla Angel
    Chófer trailer
    TransSaez
  • PARRA ORTEGA JOSE MARIA
    GERENTE
    PAOTRANS
  • Steininger Paul
    Director International Sales & BD
    Hödlmayr International AG
  • Tesouro Luis
    Chofer
    Olano
  • RODRIGUEZ GONZALEZ CAMILO
    GERENTE
    TRANSPORTES HERMANOS LEMOS S.A.
  • ROCIO RARIS BERNARDEZ
    APODERADA
    TRANSPORTES JOSE ANTONIO RARIS MARTINEZ S.L
  • FERNANDEZ JOSE
    ADMINISTRADOR
    TRANSFERCAS
  • Svenningsen Bjorn
    Director Sales & Marketing
    UECC
  • Mehrtens Frits
    Managing Director
    Frits Mehrtens Consultancy bv
  • Haubrich Hartmut
    Director Vehicle Logistics Systems
    INFORM GmbH
  • Weinans Patrick
    Logistics Manager
    Network4Cars
  • Eisbrich Rene
    Chief Operations Officer
    Lagermax Autologistik International
  • Broutier Fanny
    Head of Transport & Logistics
    Arval Trading
  • Degraef Philippe
    Director
    Febetra
  • Santiago Tormo jover
    Conductor
    Grupo fuentes
  • Thiis-Evensen Eyvind
    Head of Business Solutions
    UECC
  • Tzalkov Plamen
    Secretary General
    AEBTRI
  • Kenanidis Apostolos
    President
    Hellenic Federation of Road Transport (OFAE)
  • Mensch Rene
    Senior Quality & Insurance Officer
    MITSUBISHI MOTORS EUROPE B.V.
  • Gürsoy Ömer
    Board Member
    Me-Par/Gürsoy Group
  • Myntti Mikael
    Manager, Strategic Development and Sales
    Logent Ports & Terminals AB
  • Geschke Michael
    Regional Managing Director
    Hoedlmayr Logistics Belgium nv
  • Baldissara Costantino
    Commercial, Logistics and Operations Director
    Grimaldi Group
  • Rizzi Ariani filippo
    Commercial Manager
    Grimaldi Group
  • González-Pescador José Luis
    CEO
    ABC LOGISTIC
  • Benzal Meroño
    Gerente
    SILOS MAR MENOR SL
  • BASANTE MARCOS
    CEO
    GLOBAL SPEDITION SL
  • GUERRERO MARIA JOSE
    ADMINISTRACION
    SILOS MAR MENOR S.L.
  • Quijano José María
    General Secretary
    CETM
  • MARINEZ GONZALEZ JUAN CARLOS
    TRANSPORTISTA
    LOGISLARA,S.L.
  • RODRÍGUEZ MARÍA ÁNGELES
    CONDUCTORA-ADMINISTRADORA
    MULTIFARIAM TRANS SL
  • Wilhelmi Luis
    General Manager Sales&BSD
    GLOVIS Europe
  • Barbarin Mikel
    GERENTE
    BARCARGO S.L
  • MOSSI JULIO VTE.
    ADMINISTRADOR
    TRANSMOSSI,S.L.
  • marc GROLLEAU
    Président
    AFTRI
  • Jordi Espin
    Secretary General
    Spanish Shippers' Council - TRANSPRIME
  • Rodriguez Hevia Roberto
    Supply Chain Manager
    CAPSA FOOD SA
  • Joan Carbonell
    Responsable of Supply Chain
    Port de Barcelona
  • SAN MIGUEL LARA
    SECRETARIA GENERAL
    ASOCIACIÓN EMPRESARIAL CASTELLONENSE DE TRANSPORTE DE MERCANCÍAS POR CARRETERA
  • Sidjimkova Anna
    International Transport
    Sidji-Trans Ltd
  • Davó Manuel
    Director Financiero
    Frigoríficos Tisco I, S.L.
  • ORTIZ FERNANDEZ JOSE MARIA
    GRADO EN ADMINISTRACION Y EMPRESAS
    FRIGORIFICOS TISCO I, S.L
  • Colom Monfort Santiago
    Director de operaciones
    Monfort Logística SL
  • Gil Mercedes
    Conductora-Gerente
    Mercedes Gil Vallejo
  • Rico Illana Daniel
    Director
    Cisvoltrans Coop. V.
  • Boeve Jan
    Managing Director
    Transport Logistiek Nederland
  • Theunissen Roos
    Planning, Ordering & Logistics Specialist - Vehicle Supply Chain Management
    MITSUBISHI MOTORS EUROPE B.V.
  • Koijen Frank
    Manager
    HTF bvba
  • von Doellinger Miguel
    Formação Profissional de Motoristas
    Formação Saraiva, Lda
  • ESTEBAN SASTRE JUAN CARLOS
    RESPONSABLE DE FLOTA
    SDAD.COOP.DE TTES. NAVAS DE ORO
  • Rubio Lorenzo
    Administrador Unico
    TRANS RUBIO, S.A.
  • Crul Ludo
    Supervisor Transport
    Eutraco
  • Van Houdt Luc
    HSEQ
    Frans Hendrickx En Zonen N.V.
  • Martínez Muñoz Carmelo
    CEO
    STINSA
  • VAZQUEZ SONIA
    MarCom Manager
    Groupe CAT
  • VALIN PABLO
    Manager
    TRANSPORTES VALIN E HIJOS S.A.
  • CUMINO Edoardo
    Commercial Director
    Groupe CAT
  • Ahmed Fathallah
    Owner and Manager
    AF Trucking - QC. Canada.
  • Parrein Steven
    director
    P.S. TRANSPORT BV
  • De Riviere Yann
    Vervoersmanager
    Dimatra Bvba
  • MAZUIS STEPHANIE
    ADMINISTRATEUR
    EUROGAUME LUX SA
  • HOEDT Jan
    QAM
    TRANSPORT DE RESE BV
  • Linkova Marika
    manager
    INTRABEL SPEDITION, s.r.o.
  • De Rese Milan
    Operations Manager
    Transport De Rese
  • Mennes Jaak
    Site Manager
    Groeninghe nv
  • Janssen Vicky
    Owner
    Lavitom BV
  • LUX ERNEST
    CEO
    LUX Logistics
  • Bebronne Dennis
    Adjoint à la DG
    Magetra International
  • De Pooter Bieke
    director
    Transport DPR
  • Withofs Gino
    Owner
    Withofs Bulk Logistics
  • OMAR Mustafa
    CEO
    Trans-Express
  • Vanbever Frank
    Gedelegeerd Bestuurder
    VANBEVER-HEYMANS NV
  • BELLEKENS GERT
    MANAGING DIRECTOR
    BELLEKENS NV
  • Lievens Sofie
    Eigenaar/director
    SL-Logistics BV
  • stynen karl
    owner
    transport stynen bv
  • cannuyer jacques
    MANAHER
    KNULOG SPRL
  • Withofs Gino
    Director
    Handico Trucking
  • Jerry Kiersey
    MD
    Green Tiger Group
  • Emmerechts Y.
    Director
    Emmerechts en Zonen BV
  • El Bazi Fatima
    Transport Manager
    A.N.S. Quality Transport
  • Hromir Vojtech
    Secretary General
    CESMAD BOHEMIA
  • Novotný Tomáš
    Driver
    EP Logistic s.r.o.
  • Hlavatý Tomáš
    Coach/ Bus company
    František Hlavatý-Oasa
  • Václavík Ondrej
    Driver
    Ep Logistic s.r.o.
  • Hrusa Jiri
    Transport teamleader
    Ludek Volsicka - Volsatrans
  • Tichý Pavel
    Head of transport dpt.
    TRANSEXPRESS Intl. spol s r.o.
  • Vahala Daniel
    director
    ST LOGISTIC s.r.o.
  • Vasarainen Mari
    CEO
    Employers' Federation of Road Transport, Finland (ALT)
  • Koubek Ondřej
    CEO
    SDE Intelligent Logistics & Transport, s.r.o.
  • VAN LOON JEF
    DIRECTOR
    PAUL VAN LOON NV
  • VAN BERWAER FRANK
    DIRECTOR
    BERRY BVBA
  • DEER HANS
    CEO
    DEERTRANS
  • DE MULDER DIRK
    COO
    DEERTRANS
  • Pernica Roman
    managing director
    Autoškola Pernica s.r.o.
  • De Mets Olivier
    bestuurder
    Transport Service DEMETS nv
  • Jezek Pavel
    Director
    J.M.I., s.r.o.
  • Milan Šimka
    Transport Manager, Member of the Board
    ZDAR, a.s.
  • Dejonghe Alexander
    Director
    Dejonghe BV
  • NOVAK Jaroslav
    Disponent
    FEDETRANS, s.r.o.
  • Slezingr Vaclav
    dispatcher, driver
    VIKA Kamenicna a.p.
  • Rutar Karel
    Dispatcher
    Credo Transport s.r.o.
  • Cerny Lukas
    Director
    LC sped s.r.o
  • Lemaire Eric
    CEO
    Lemaire transport BVBA
  • Mouro martins Serge
    Truck driver
    Lanfer logistik
  • Rožek Petr
    Executive Director
    Svaz spedice a logistiky CZ
  • František Bulva
    Transport manager
    Dsk 2010 s.r.o.
  • GARCIA MARTIN JOSE FERNANDO
    ASOCIACION DE EMPRESARIOS DEL TRANSPORTE POR CARRETERA DE LA PROVINCIA DE SEGOVIA
    ASETRA SEGOVIA
  • Sindelar Miroslav
    Operations director
    SIKOTRANS.CZ s.r.o.
  • Novák David
    Managing Director
    V Y D R U S spol. s r.o.
  • Claesen Jean-Paul
    Fleet Officer Pharma
    H.Essers Pharma
  • Climent Genoveva
    Commercial & Business development Director
    Port Tarragona
  • De Neve Tina
    zaakvoerder
    Locatrans BV
  • Masa Attila
    gkv
    Baltrans
  • Gergely Vinth
    Fleet manager
    Prangl Hungária Kft
  • Bodo Norbert
    Truck driver
    Sarto kft.
  • Szabó Pál
    szakmai vezető
    Euro-Log Kft.
  • HERNANDEZ JUAN JOSE
    ADMINISTRADOR
    TRANSPORTES NOGUERAS LEVANTE
  • cesar llacer
    gerente
    acinalla sl
  • Szabó Zoltán
    Ügyvezető
    Sarto Kft.
  • Soler Martínez Alfredo
    CEO
    Trans-Base Soler
  • BURDEOS MIGUEL
    PRESIDENT
    SPB
  • Gómez Pilar
    Directora
    RUDE ARTE Y FORMACION
  • Torres Rafael
    President
    Confecomerç
  • ESTEVE PIQUER MIGUEL
    C.E.O.
    NUPPEC LOGISTICA, S.L.
  • Enriquez Juan Jose
    Economista
    Colegio de Economistas de Valencia
  • Hruška Radek
    jednatel
    Radek Hruška Trans s.r.o.
  • Serra Gloria
    Presidenta
    Networkig Directivas Castellón
  • Szabó Kónya Gabriella
    Transport manager
    Voleisped Kft
  • Eker Güven Ceren
    Assistant General Manager
    ANT Lojistik
  • De Vuyst Charles
    Transport Manager
    DHL Global Forwarding (Belgium) NV
  • Lajos Péli
    Truck driver
    BAR-NUL KFT
  • Viktor Nagy
    International Truck Driver
    Karzol Trans Kft
  • Andrej Renata
    Tailor
    Self imployed
  • Pastor Jose A.
    President
    Asociacion Española de Fabricantes de Juguetes
  • Guillamón Fajardo Mª Dolores
    Presidenta
    Cámara Oficial de Comercio, Industria, Servicios y Navegación de Castellón
  • Castán Sáenz Carlos
    External Logistics Corporate Manager
    CELSA GROUP
  • Quiles Bodí Francisco Javier
    Director de Relaciones Externas
    CONSUM, S.COOP.V.
  • Font de Mora Joaquin
    Presidente
    Vidres
  • Herrera Javier
    CEO
    Portsur Castellón, s.a.
  • Coca Pedro
    President
    Propeller Valencia
  • Vonnák András
    General Manager
    Vonnák Trans Kft.
  • Breva Manuel
    Secretary General
    ANFFECC
  • Bono Juan Vicente
    Presidente
    ASEBEC
  • Tůma Erhard
    majitel
    ITT.CZ s.r.o
  • SERNA REVERT JOSE VICENTE
    Presidente
    ATEVAL - Asociacion de Empresarios Textiles de la CV
  • Ravignat Christophe
    Chief Operating Officer
    Jost Group
  • FERRER FRANCISCO
    Presidente
    APET - AGRUPACION PROVINCIAL DE EMPRESARIOS TEXTILES DE CASTELLON
  • WOLFF DAN
    EU Advisor
    Eurotran Conseil
  • KUBÍN LADISLAV
    Trucker
    Nadoko
  • López Jesús
    Gerente
    Palentina de Transportes y Logística
  • Pelucio Francisco
    Transporte Rodoviario de Cargas
    Associaçao Nacional do Transporte de Cargas e Logistica
  • PEREIRA MIGUEL
    ASESOR LABORAL
    CETM
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