Improving the treatment of drivers at delivery sites
Read the Charter
Commitments for all parties
- Ensure respectful and non-discriminatory communication between all parties involved in pick-up, delivery and transport operations.
- Plan and execute operations safely, securely and efficiently.
- Advise the relevant parties in due time about any changes that might affect an operation, including early arrivals or delays.
- Provide contact points to whom parties can report early arrivals or delays, as well as emergencies and incidents.
- Ensure mutual trust and cooperation between all parties involved in transport operations.
- Ensure drivers have easy and safe access to sanitary equipment and facilities to foster driver well-being during and beyond the COVID-19 pandemic.
Commitments for shippers
- Provide drivers with access to suitable male/female sanitary facilities and other on-site facilities, such as break rooms and cafeterias, that meet the relevant standards and are proportionate to the size of the delivery facilities, and ensure that such facilities are installed and operated correctly.
- Provide properly trained personnel on site for loading and unloading activities.
- Provide drivers with access to safe and secure parking (overnight where possible) that is suitable for heavy goods vehicles.
- Guarantee the safety of drivers at the shippers’ premises by ensuring that the appropriate areas are well-lit, pedestrian zones and waiting zones are clearly marked, and there is sufficient space for trucks to manoeuvre.
- Ensure that provisions are made for the aforementioned infrastructure (accessible sanitary facilities, pedestrian zones, and sufficient, spacious, well-lit, safe and secure parking areas) when constructing new sites.
- Ensure the overall efficiency and speed of pick-up, delivery and transport operations by:
- Allocating slots to avoid queuing at gates, as well as communicating and reallocating slots in case of delays/incidents.
- Taking into account driving/working time constraints when planning ramp management/slot allocation.
- Providing accurate paperwork in due time, minimising loading/unloading times, and facilitating the integration of such times in the overall working time of drivers, taking into account the relevant regulatory constraints.
- Ensuring the availability of sufficient qualified personnel to process deliveries and assist drivers, including outside of regular loading/unloading hours.
- Guaranteeing safe and secure operations on site by delivering clear instructions including the relevant facility characteristics and updates on the shipment status, and closely supervising all operations as far as possible.
- Provide flexible delivery windows in good agreement between the parties, taking into account external factors that might influence operations.
- Acknowledge the driving and rest time rules, working time and tachograph regulations to minimise internal movement during any loading or unloading operation.
Commitments for transport operators
- Provide the necessary and appropriate trucks that are fit for purpose, to facilitate loading and unloading tasks, in line with contractual obligations.
- Provide the necessary and relevant training and ensure fair and legally compliant contractual arrangements for drivers.
- Provide clear and concise information about delivery sites to the driver, if this information is available in advance.
- Make drivers aware of the specificities of the transport operation/delivery including the potential impact on their driving and working time, and of the need to inform ramp workers sufficiently in advance of their remaining driving/working time or necessary breaks.
Commitments for drivers
- Use shippers’ facilities respectfully, including bathrooms, break rooms and cafeterias.
- Respect safety and other instructions.
- Communicate incidents, early or late arrivals, product issues, and loading/unloading operations in real time.
- Avoid stop-and-go vehicle movements when approaching the ramp in order to limit driving time.
- Inform ramp workers sufficiently in advance of your remaining driving/working time or necessary breaks.
Charter signatories
-
Eriksson MatsCEOAXESS LOGISTICS
-
Moisio PasiCEOFinMobility
-
GARCIA LOPEZ RUBENMANAGERCOMBINO ESPAÑA SL
-
CANTERO RUIZ PEDRODIRECTORTRANSPORTES CANTERO 2012, S.L.
-
Vilà Casanovas LluísCommercial DirectorMetratir Automóviles, S.L.
-
Antoni TarragonaCEOTransports Tarragona
-
Valdivia RamónDIRECTORASTIC
-
Amarillo AntonioDirector of Business DevelopmentCISTERNAS AMARILLO S.L.
-
Smets BennyCEONinatrans
-
ILLÁN RIVERO JUAN FRANCISCOGERENTET. ILLÁN, S.L.
-
Meseguer Oliver Juan Miguelconductor de primeraFicaltrans S.L.
-
Abbey CharlesHgv driverEl moscq
-
MARTINEZ PedroADMINISTRADORGRUPO LOGISTICO GALVEZ, S.L.
-
Del rio JuanChoferCastradi 3
-
Paz Collazo Manuel EnriqueConductorGoncaman
-
López José ManuelConductor MecánicoSERVICIO DE TRANSPORTES P. VALIENTE 2012 S.L
-
Penasse DirkGeneral ManagerESPORG
-
Araya Jofré JuanPresidente NacionalConfederación Nacional Gremial de Dueños de Camiones de Chile, CNDC
-
Abril AlbertoConductorA. T. JURADO. SL
-
Ontaneda MaxconductorTransporte Campello
-
Rus DorinConducătorRusu Ticlazãu Trans
-
Pardo Andrés ManuelGerenteTtes. Gregorio e Hijos, S.L.
-
Rodriguez María ÁngelesDriverMultifariam trans sl
-
Canovas Alcaraz pedro joseTransportistaVictoria canovas
-
Sturgeon MikeExecute DirectorECG - The Association of European Vehicle Logistics
-
PEREZCARRO MARTIN MANUELSecretario GeneralFROET - Federación Regional de Organizaciones y Empresas de Transporte de Murcia
-
OCHOA DE CHINCHETRU Miguel ÁngelPRESIDENTE DEL PATRONATOFUNDACION CORELL
-
Ripolles TomasConductor mecanicoTankisa
-
Megherelu NicoletaConductorGrupo Mazo
-
Predescu FlorinConductorGrupo Mazo
-
Mediavilla AngelChófer trailerTransSaez
-
PARRA ORTEGA JOSE MARIAGERENTEPAOTRANS
-
Steininger PaulDirector International Sales & BDHödlmayr International AG
-
Tesouro LuisChoferOlano
-
RODRIGUEZ GONZALEZ CAMILOGERENTETRANSPORTES HERMANOS LEMOS S.A.
-
ROCIO RARIS BERNARDEZAPODERADATRANSPORTES JOSE ANTONIO RARIS MARTINEZ S.L
-
FERNANDEZ JOSEADMINISTRADORTRANSFERCAS
-
Svenningsen BjornDirector Sales & MarketingUECC
-
Mehrtens FritsManaging DirectorFrits Mehrtens Consultancy bv
-
Haubrich HartmutDirector Vehicle Logistics SystemsINFORM GmbH
-
Weinans PatrickLogistics ManagerNetwork4Cars
-
Eisbrich ReneChief Operations OfficerLagermax Autologistik International
-
Broutier FannyHead of Transport & LogisticsArval Trading
-
Degraef PhilippeDirectorFebetra
-
Santiago Tormo joverConductorGrupo fuentes
-
Thiis-Evensen EyvindHead of Business SolutionsUECC
-
Tzalkov PlamenSecretary GeneralAEBTRI
-
Kenanidis ApostolosPresidentHellenic Federation of Road Transport (OFAE)
-
Mensch ReneSenior Quality & Insurance OfficerMITSUBISHI MOTORS EUROPE B.V.
-
Gürsoy ÖmerBoard MemberMe-Par/Gürsoy Group
-
Myntti MikaelManager, Strategic Development and SalesLogent Ports & Terminals AB
-
Geschke MichaelRegional Managing DirectorHoedlmayr Logistics Belgium nv
-
Baldissara CostantinoCommercial, Logistics and Operations DirectorGrimaldi Group
-
Rizzi Ariani filippoCommercial ManagerGrimaldi Group
-
González-Pescador José LuisCEOABC LOGISTIC
-
Benzal MeroñoGerenteSILOS MAR MENOR SL
-
BASANTE MARCOSCEOGLOBAL SPEDITION SL
-
GUERRERO MARIA JOSEADMINISTRACIONSILOS MAR MENOR S.L.
-
Quijano José MaríaGeneral SecretaryCETM
-
MARINEZ GONZALEZ JUAN CARLOSTRANSPORTISTALOGISLARA,S.L.
-
RODRÍGUEZ MARÍA ÁNGELESCONDUCTORA-ADMINISTRADORAMULTIFARIAM TRANS SL
-
Wilhelmi LuisGeneral Manager Sales&BSDGLOVIS Europe
-
Barbarin MikelGERENTEBARCARGO S.L
-
MOSSI JULIO VTE.ADMINISTRADORTRANSMOSSI,S.L.
-
marc GROLLEAUPrésidentAFTRI
-
Jordi EspinSecretary GeneralSpanish Shippers' Council - TRANSPRIME
-
Rodriguez Hevia RobertoSupply Chain ManagerCAPSA FOOD SA
-
Joan CarbonellResponsable of Supply ChainPort de Barcelona
-
SAN MIGUEL LARASECRETARIA GENERALASOCIACIÓN EMPRESARIAL CASTELLONENSE DE TRANSPORTE DE MERCANCÍAS POR CARRETERA
-
Sidjimkova AnnaInternational TransportSidji-Trans Ltd
-
Davó ManuelDirector FinancieroFrigoríficos Tisco I, S.L.
-
ORTIZ FERNANDEZ JOSE MARIAGRADO EN ADMINISTRACION Y EMPRESASFRIGORIFICOS TISCO I, S.L
-
Colom Monfort SantiagoDirector de operacionesMonfort Logística SL
-
Gil MercedesConductora-GerenteMercedes Gil Vallejo
-
Rico Illana DanielDirectorCisvoltrans Coop. V.
-
Boeve JanManaging DirectorTransport Logistiek Nederland
-
Theunissen RoosPlanning, Ordering & Logistics Specialist - Vehicle Supply Chain ManagementMITSUBISHI MOTORS EUROPE B.V.
-
Koijen FrankManagerHTF bvba
-
von Doellinger MiguelFormação Profissional de MotoristasFormação Saraiva, Lda
-
ESTEBAN SASTRE JUAN CARLOSRESPONSABLE DE FLOTASDAD.COOP.DE TTES. NAVAS DE ORO
-
Rubio LorenzoAdministrador UnicoTRANS RUBIO, S.A.
-
Crul LudoSupervisor TransportEutraco
-
Van Houdt LucHSEQFrans Hendrickx En Zonen N.V.
-
Martínez Muñoz CarmeloCEOSTINSA
-
VAZQUEZ SONIAMarCom ManagerGroupe CAT
-
VALIN PABLOManagerTRANSPORTES VALIN E HIJOS S.A.
-
CUMINO EdoardoCommercial DirectorGroupe CAT
-
Ahmed FathallahOwner and ManagerAF Trucking - QC. Canada.
-
Parrein StevendirectorP.S. TRANSPORT BV
-
De Riviere YannVervoersmanagerDimatra Bvba
-
MAZUIS STEPHANIEADMINISTRATEUREUROGAUME LUX SA
-
HOEDT JanQAMTRANSPORT DE RESE BV
-
Linkova MarikamanagerINTRABEL SPEDITION, s.r.o.
-
De Rese MilanOperations ManagerTransport De Rese
-
Mennes JaakSite ManagerGroeninghe nv
-
Janssen VickyOwnerLavitom BV
-
LUX ERNESTCEOLUX Logistics
-
Bebronne DennisAdjoint à la DGMagetra International
-
De Pooter BiekedirectorTransport DPR
-
Withofs GinoOwnerWithofs Bulk Logistics
-
OMAR MustafaCEOTrans-Express
-
Vanbever FrankGedelegeerd BestuurderVANBEVER-HEYMANS NV
-
BELLEKENS GERTMANAGING DIRECTORBELLEKENS NV
-
Lievens SofieEigenaar/directorSL-Logistics BV
-
stynen karlownertransport stynen bv
-
cannuyer jacquesMANAHERKNULOG SPRL
-
Withofs GinoDirectorHandico Trucking
-
Jerry KierseyMDGreen Tiger Group
-
Emmerechts Y.DirectorEmmerechts en Zonen BV
-
El Bazi FatimaTransport ManagerA.N.S. Quality Transport
-
Hromir VojtechSecretary GeneralCESMAD BOHEMIA
-
Novotný TomášDriverEP Logistic s.r.o.
-
Hlavatý TomášCoach/ Bus companyFrantišek Hlavatý-Oasa
-
Václavík OndrejDriverEp Logistic s.r.o.
-
Hrusa JiriTransport teamleaderLudek Volsicka - Volsatrans
-
Tichý PavelHead of transport dpt.TRANSEXPRESS Intl. spol s r.o.
-
Vahala DanieldirectorST LOGISTIC s.r.o.
-
Vasarainen MariCEOEmployers' Federation of Road Transport, Finland (ALT)
-
Koubek OndřejCEOSDE Intelligent Logistics & Transport, s.r.o.
-
VAN LOON JEFDIRECTORPAUL VAN LOON NV
-
VAN BERWAER FRANKDIRECTORBERRY BVBA
-
DEER HANSCEODEERTRANS
-
DE MULDER DIRKCOODEERTRANS
-
Pernica Romanmanaging directorAutoškola Pernica s.r.o.
-
De Mets OlivierbestuurderTransport Service DEMETS nv
-
Jezek PavelDirectorJ.M.I., s.r.o.
-
Milan ŠimkaTransport Manager, Member of the BoardZDAR, a.s.
-
Dejonghe AlexanderDirectorDejonghe BV
-
NOVAK JaroslavDisponentFEDETRANS, s.r.o.
-
Slezingr Vaclavdispatcher, driverVIKA Kamenicna a.p.
-
Rutar KarelDispatcherCredo Transport s.r.o.
-
Cerny LukasDirectorLC sped s.r.o
-
Lemaire EricCEOLemaire transport BVBA
-
Mouro martins SergeTruck driverLanfer logistik
-
Rožek PetrExecutive DirectorSvaz spedice a logistiky CZ
-
František BulvaTransport managerDsk 2010 s.r.o.
-
GARCIA MARTIN JOSE FERNANDOASOCIACION DE EMPRESARIOS DEL TRANSPORTE POR CARRETERA DE LA PROVINCIA DE SEGOVIAASETRA SEGOVIA
-
Sindelar MiroslavOperations directorSIKOTRANS.CZ s.r.o.
-
Novák DavidManaging DirectorV Y D R U S spol. s r.o.
-
Claesen Jean-PaulFleet Officer PharmaH.Essers Pharma
-
Climent GenovevaCommercial & Business development DirectorPort Tarragona
-
De Neve TinazaakvoerderLocatrans BV
-
Masa AttilagkvBaltrans
-
Gergely VinthFleet managerPrangl Hungária Kft
-
Bodo NorbertTruck driverSarto kft.
-
Szabó Pálszakmai vezetőEuro-Log Kft.
-
HERNANDEZ JUAN JOSEADMINISTRADORTRANSPORTES NOGUERAS LEVANTE
-
cesar llacergerenteacinalla sl
-
Szabó ZoltánÜgyvezetőSarto Kft.
-
Soler Martínez AlfredoCEOTrans-Base Soler
-
BURDEOS MIGUELPRESIDENTSPB
-
Gómez PilarDirectoraRUDE ARTE Y FORMACION
-
Torres RafaelPresidentConfecomerç
-
ESTEVE PIQUER MIGUELC.E.O.NUPPEC LOGISTICA, S.L.
-
Enriquez Juan JoseEconomistaColegio de Economistas de Valencia
-
Hruška RadekjednatelRadek Hruška Trans s.r.o.
-
Serra GloriaPresidentaNetworkig Directivas Castellón
-
Szabó Kónya GabriellaTransport managerVoleisped Kft
-
Eker Güven CerenAssistant General ManagerANT Lojistik
-
De Vuyst CharlesTransport ManagerDHL Global Forwarding (Belgium) NV
-
Lajos PéliTruck driverBAR-NUL KFT
-
Viktor NagyInternational Truck DriverKarzol Trans Kft
-
Andrej RenataTailorSelf imployed
-
Pastor Jose A.PresidentAsociacion Española de Fabricantes de Juguetes
-
Guillamón Fajardo Mª DoloresPresidentaCámara Oficial de Comercio, Industria, Servicios y Navegación de Castellón
-
Castán Sáenz CarlosExternal Logistics Corporate ManagerCELSA GROUP
-
Quiles Bodí Francisco JavierDirector de Relaciones ExternasCONSUM, S.COOP.V.
-
Font de Mora JoaquinPresidenteVidres
-
Herrera JavierCEOPortsur Castellón, s.a.
-
Coca PedroPresidentPropeller Valencia
-
Vonnák AndrásGeneral ManagerVonnák Trans Kft.
-
Breva ManuelSecretary GeneralANFFECC
-
Bono Juan VicentePresidenteASEBEC
-
Tůma ErhardmajitelITT.CZ s.r.o
-
SERNA REVERT JOSE VICENTEPresidenteATEVAL - Asociacion de Empresarios Textiles de la CV
-
Ravignat ChristopheChief Operating OfficerJost Group
-
FERRER FRANCISCOPresidenteAPET - AGRUPACION PROVINCIAL DE EMPRESARIOS TEXTILES DE CASTELLON
-
WOLFF DANEU AdvisorEurotran Conseil
-
KUBÍN LADISLAVTruckerNadoko
-
López JesúsGerentePalentina de Transportes y Logística
-
Pelucio FranciscoTransporte Rodoviario de CargasAssociaçao Nacional do Transporte de Cargas e Logistica
-
PEREIRA MIGUELASESOR LABORALCETM