As a lot of questions reoccur, please take a moment to search for your query in our database of frequently asked questions.  If you cannot find what you are looking for, scroll down to the Contact Us section and send us an email or phone us.

A glossary of TIR-related terms is available in English and in French.

Lost a TIR Carnet? A correctly completed “Loss Declaration Form” has to be submitted as soon as a used or unused TIR Carnet is known to be missing.  Click here for more information

The TIR Hotline is available for questions relating to the application of the TIR Convention, border crossing difficulties, etc.

• Email:    hotline@iru.org
• Phone:   +41 (0)22 918 27 78
• Fax:   +41 (0)22 918 27 99

The TIR Training Department is available to answer any questions on training related matters.

• Email:    tir.training@iru.org
• Phone:   +41 (0)22 918 27 61

For questions regarding SafeTIR please send an e-mail to safeTIR@iru.org

For questions regarding IRU-TIR Electronic Pre-Declarations (IRU-TIR- EPD) please send an e-mail to tirncts@iru.org.

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